Support

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24/7 support. Every request gets an immediate AI response, and we guarantee a response within four hours, day or night.

Ways to get help

Clients

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Sign in to the client portal with your email, password and authenticator code to open a ticket, see its status and read replies.

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Locked out, or not set up in the portal yet? Use the form below. Tell us the site or app, what's happening and how to reach you.

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The guarantee

A response, day or night

We guarantee a response within four hours, day or night. It's a response guarantee, not a fix time; how long a fix takes depends on the issue.

Open a ticket

Support is handled through tickets so every request is tracked and nothing gets lost in an inbox. If you're a client and can sign in, the portal is the fastest way and lets you follow the ticket.

Every ticket gets an immediate AI response and goes to the AltoSky team's queue.

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